Diamond Honda of Glendale

Finally I've Found a Truly Great Honda Dealership for Warranty Service!!

These are the guys you should be going to if you need any warranty related work for your Honda. They are honest, friendly and helpful - and best of all they got the job done! It is such a relief after all the let-down I'd experienced with other dealers. (Please see my reviews of Honda of Hollywood and Honda of Downtown for the complete story. To summarize, my seat belt was broken and Honda has a lifetime warranty that should cover all parts and labor for repairing it. Unfortunately I had to get the run-around with those 2 other dealers before Diamond Honda of Glendale came to my rescue).

Three people really stand out in my experience (although I'm sure the rest of the team over there is just as awesome) and deserve special mention:

Dave (The online marketing guru) - Dave saw my other reviews on Yelp about the seat belt issue and proactively sent me a message. That's right folks - HE CONTACTED ME ABOUT TRYING TO HELP ME WITH MY PROBLEM. I cannot begin to express how helpful he was in all of this, as well as being a friendly soundboard for me to air my frustrations to. After contacting me and getting the details, he forwarded the information to the service manager Rob, who took the ball and ran with it.

Rob (Service Manager) - Rob emailed me almost immediately after Dave asked my permission to contact him about my situation. He was courteous and helpful, finding out the details of my predicament and researching Honda's policy on it. Within a few hours and a couple emails back and forth, Rob told me that they would order the parts needed and I could plan on bringing the car in within the week. Hooray!

Steven (Assistant Service Manager) - Once I got my car there, Steven took over. He was very helpful and quickly got my information down so they could get to work on the car. He patiently explained any potential problems, and made sure that my seat belt was fixed in a timely fashion.

Thanks again guys! I really appreciate the efforts made by each of you, and I whole-heartedly recommend Diamond Honda of Glendale for any Honda owner that needs a dealer to provide warranty work. And when the time comes to buy a new car, I know which dealership I'll be going to...

This dealer is now called Diamond Honda of Glendale. recently had to have my car re-keyed. no fun. they noticed some service contract work and said i could have it done ($500-600 worth) by paying the deductible ($100). Total bill under $400. like many people, I go into car repair situations with a sense of dread, but not this time. one more thing: came in at 9am, was told the car would be done by 4pm but it was ready to go by 1:30. this experience may be the exception or it may mean that the new name/management is a sign of improvement.